FAQs

PLEASE NOTE:

Our shipping partners are experiencing delays due to high volumes and labor challenges. We’ve done our best in factoring this in when estimating your delivery dates and are working hard to ensure you get your order on time.

Shipping Information

We aim to offer the most efficient and reliable shipping methods available as we deliver packages daily throughout the world. Shipping time is divided into two parts:

Processing time which includes order verification, quality control check and packaging for shipping. This can take up to 5 business days but can vary. All orders are sent to the fulfillment center for processing within 24 hours of being placed; this excludes holidays and weekends. In the case of a holiday or weekend, processing starts the next business day. 

Shipping time which refers to the time that it is shipped from the fulfillment center to the order destination. 

Orders are shipped via USPS. All orders come with tracking information. Order are shipped from the United States or overseas depending on shipping choice and product availability. Items can be shipped in multiple packages and tracking will be provided for each item in this case.

 

Methods of Payment

We accept all major credit cards through our encrypted server as well as PayPal. We also have flexible payment options available at checkout through Sezzle and Afterpay!

 

Returns 

Our items can be returned for a store credit and only within 7 days of the delivery date. After 7 days; we cannot offer you a store credit. We do not offer refunds; all sales are final. Please read item descriptions carefully to make sure the sizing, color and description is what you are interested in before placing an order. 

To be eligible for a store credit, your item must be unused and in the same condition that you received it. To complete your this process, you MUST request a return authorization. Customers are responsible for ALL fees associated with returning an item unless the item is sent in error or defective. We have the right to reject any items that do not comply with our policy. 

There are certain situations where only partial credits or no credits are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error OR any item that is returned more than 7 days after delivery. Gift cards are non-refundable. Store credits issued as a result of a return can be used ONE TIME; after it has been redeemed it cannot be reissued unless it is an error on our part.

If an item is received after the return period, it will be considered a forced return - in which case, we will either return the package to sender OR charge a restocking fee which will be a store credit issued 25% off the value of your item.

Store Credit Process 

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item. If you are approved, then your return will be processed, and we will either issue a store credit. Returns/exchanges can be initiated here

Sale items 
Only regular priced items may be returned, items that are on sale items or apart of a promotion cannot be exchanged or returned. ALL SALE ITEMS ARE FINAL SALE.

Replacement Items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@thehananproject.com.

Missing Items
The Hanan Project holds no responsibility for items delayed, lost or stolen due to errors of the United States Postal Service or any other carrier. If it has been 14 business days and you do not have a scan from the USPS, we will replace your order.

Order Cancellation
Orders cannot be cancelled 24 hours after order placement as it has likely been dispatched to the fulfillment center for processing. 

Contact us with any questions via email at info@thehananproject.com or we can reached via phone/text at 1-888-585-0844.