Shipping and FAQs

Shipping

  • Please allow 2 - 3 weeks for delivery depending on your shipping method. Orders are processed in 3-5 businesses days but during peak times such as holiday seasons, this may be delayed slightly. If you’d like expedited shipping, please contact us for rates. 

  • If item(s) have not arrived within 20 business days: Please contact us at info@thehananproject.com with your order number so we may assist you regarding the status.  Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration.  Please let us know if you have any questions!

 

How much is the shipping cost?

  • US and Canada - Free shipping on all orders to US and Canada for delivery in 10-15 business days

  • Europe & Rest of the World - Please contact us directly for rates. 

 

How can I track my order?  

  •  We will send you an email notification as soon as your item ships along with a tracking number when it becomes available from the manufacturer.

  • Each item in your order can have separate tracking information so you may receive multiple emails with different tracking numbers    

  • We only have a window of delivery so we cannot give an exact delivery date so if you are ordering as a gift, we suggest ordering in advance!

 

 

What if I didn't get all of my items in one shipment?

  • No worries!  Items will ship separately at no additional cost. You will receive tracking information for each item after it has shipped.  All items ordered can deliver on different days from one another.  

 

Can changes be made to my order after I have placed it?

  • If you need to make a change to your order for any reason, please email us at info@thehananproject.com and we will do our best to make changes. No changes can be made once item has been shipped.

 

What currency is used on your site?

  • All of our prices on our website will checkout in USD.  If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card processes the transaction. 

 

How secure is my personal information?

  • Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used for processing payments online. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What happens if an item has been marked delivered has been lost by the Post Office or Stolen?

  • Unfortunately, we cannot assume responsibility for lost or stolen packages but you can file a claim with the Shipping Provider to reimburse you for the lost item.

 

Questions?

  • Contact us at info @thehananproject.com. You can also call us at 888-585-0488 We are happy to answer any questions or concerns you may have!

Happy Shopping, Xx