FAQs

***COVID-19 SHIPPING UPDATES**

Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local and international regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments when information is made available to us. We appreciate your patience and understanding at this time. Stay healthy XO


Shipping Information

We aim to offer the most efficient and reliable shipping methods available as we deliver packages daily throughout the world. Shipping time is divided into two parts:

Processing time which includes order verification, quality control check and packaging for shipping. This can take up to 5 business days but can vary. All orders are sent to the fulfillment center for processing within 24 hours of being placed; this excludes holidays and weekends. In the case of a holiday or weekend, processing starts the next business day. 

Shipping time which refers to the time that it is shipped from the fulfillment center to the order destination. 

Orders are either shipped UPS, USPS Priority Mail or First Class ePacket; the shipping method depends on shipping choice at checkout and fulfillment center location. All orders come with tracking information. Order are shipped from the United States or overseas depending on shipping choice and product availability. Items can be shipped in multiple packages and tracking will be provided for each item in this case.

 

Methods of Payment

We accept all major credit cards through our encrypted server as well as PayPal. We also have flexible payment options available at checkout through Sezzle and Afterpay!

 

Returns 


Our items can be exchanged and only within 7 days of the delivery date. After 7 days; we cannot offer you an exchange. We do not offer refunds; all sales are final. Please read item descriptions carefully to make sure the sizing, color and description is what you are interested in before placing an order. 

To be eligible for an exchange, your item must be unused and in the same condition that you received it. To complete your exchange, we require proof of purchase. Customers are responsible for ALL fees associated with returning an item unless the item is sent in error or defective. We have the right to reject any items that do not comply with our policy. 

There are certain situations where only partial credits or no credits are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error OR any item that is returned more than 7 days after delivery. Gift cards are non-refundable.

Exchange/Store Credit 


Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange/store credit. If you are approved, then your return will be processed, and we will either issue a store credit or exchange the item. Returns/exchanges can be initiated here

Sale items 
Only regular priced items may be returned, unfortunately sale items cannot be refunded.

Replacement Items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@thehananproject.com.

Missing Items
The Hanan Project holds no responsibility for items delayed, lost or stolen due to errors of the United States Postal Service or any other carrier. 

Order Cancellation
Orders cannot be cancelled 5 hours after order placement as it has likely been dispatched to the fulfillment center for processing. 

Contact us with any questions via email at info@thehananproject.com or we can reached via phone/text at 1-888-585-0844.