RETURNS

Returns:

  • All items can be returned or exchanged within 7 days starting from your delivery date. If it is beyond 7 days, unfortunately we can not offer you a refund or exchange.
  • To be eligible for a return, your item must be unworn and in the same condition as when it was received. If you have received a defective item, please contact us immediately.
  • Certain items are not eligible for a refund for hygienic reasons; among them are swimwear, beanies/winter hats, headbands and/or socks.
  • Refunds will be processed within 7 to 10 days; please allow time for us to receive and inspect your order to determine eligibility. You will receive an email confirmation when your refund is processed. 
  • The customer is required to pay return shipping fees. 
  • To complete your return, we require a receipt or proof of purchase.
  • Please contact us at info@thehananproject.com to start the return process. 
  • We have the right to deny returns that do not comply with our policy.

 

Sale items:

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

 

Any other questions please contact info@thehananproject.com